This is for U.S. returns, for international returns, please see ‘How do I return an international order?’

If you are not madly in love with your purchase, Frank & Eileen will help. You may return or exchange per the guidelines below: 

For U.S. orders, please return or exchange your item(s) to us within 30 days from shipment date by dropping off your packaged return to a USPS. All items must be in original condition and unworn, unwashed, undamaged, and not final sale. Items not returned in their original condition will not qualify for a refund. We do ask that multiple orders not be combined as it will delay your refund or exchange.

Start your return or exchange here. 

Please note that a return shipping fee of $8 for U.S. orders will be deducted from your refund, however, if you choose to set up an exchange, there is no return fee. All shipping fees are non-refundable. After the warehouse has processed your return, you will be refunded back to your original form of payment and will receive a confirmation email. The refund may take up to 12 business days to appear on your billing statement. 

Return Policy for Travel Sets: Travel Sets must be returned with both pieces together. These garments are hand-dyed in small batches and cut from the same fabric production to ensure there aren’t any color variations. For this reason, we require both the top and bottom pieces be returned together. 

Kindly note that we only accept returns of items originally purchased via frankandeileen.com.

Yes! For U.S. orders you have 30 days from your shipment date to exchange eligible* items! Start here. After filling out the appropriate fields, you will receive a prepaid return label, there is no fee for exchanges. Package up your order and drop it off at a USPS. Your exchange item(s) will ship out once we process your return. For quicker exchanges, you can choose the Instant Exchange option!

Unfortunately, we cannot process exchanges for international orders at this time.

Please note that when returning an exchange item, refunds will be processed to your original payment up to 60 days after your original purchase. Any exchanges that are returned after this window will be refunded to a gift card as a store credit. 

Exchange Policy for Travel Sets: Travel Sets must be exchanged with both pieces together. These garments are hand-dyed in small batches and cut from the same fabric production to ensure there aren’t any color variations. For this reason, we require both the top and bottom pieces be exchanged together and cannot provide an exchange for parts of a set.

*Eligible items are items that are in their original condition, unworn, unwashed, undamaged, and not purchased on final sale. 

Receive a gift that’s not quite your cup of tea? Click the ‘Start Gift Return Here’ button here to initiate your gift exchange. The original gift-giver will not be made aware unless you tell them, of course. You can then package up your return and drop it off at a USPS.

For international gift returns, please contact customercare@frankandeileen.com.

Please note that refunds can take up to 12 business days from our receipt of your returned item(s). We will send an email notification once your refund has been processed.

All final sale items or products that are marked final sale on the product's page cannot be returned or exchanged at any time. 

Certain exceptions apply to UK purchases under UK regulation. For those orders, please reach out to us customercare@frankandeileen.com.

For international orders, please click here to set up your return. You can then pack up your item(s) and drop off your return box with the label provided at your nearest DHL Express.

Orders can be returned within 30 days from the shipment date. All items must be in original condition and be unworn, unwashed, undamaged, and not final sale. Items not returned in their original condition will not qualify for a refund.

Please note that a return fee of between $14 and $20 USD (depending on the country of origin) will be deducted from your refund. All shipping fees are non-refundable. 

Please refer to ‘Can I return my order?’ for more details on return eligibility.

We're happy to help! Please first refer to our Help Center. If your question isn't answered there, please reach out to us customercare@frankandeileen.com.